What data we hold
As explained in our Privacy Policy, the only personal data we collect for our own purposes is the phone number you use when you message us on WhatsApp, together with the messages you send us. This page covers that data, including any data we receive through our Meta (Facebook) app or WhatsApp Business integration.
If you messaged a business that uses WooshSoft for its WhatsApp integration, we store that message history on the business’s behalf. You can ask that business to delete it, or email us using the steps below and we will handle your request together with them.
How to request deletion
- Send an email to [email protected].
- Use the subject line “Data Deletion Request”.
- Include the phone number (with country code) that you used to message us on WhatsApp, so we can find your data. If you messaged a business that uses WooshSoft, also tell us the name of that business.
What happens next
- We will confirm that we have received your request.
- To protect your privacy, we may ask you to confirm that you own the phone number, for example by sending us a short WhatsApp message from it.
- We will permanently delete your phone number and conversation history from our systems within 30 days and let you know when it is done.
- If we are legally required to keep any information, we will tell you what we need to keep and why, and delete it as soon as that obligation ends.
Messages stored by WhatsApp
Deleting your data from our systems does not remove messages stored in your own WhatsApp app or on WhatsApp’s servers. You can manage that data in your WhatsApp settings or by following WhatsApp’s Privacy Policy.
Questions
If you have any questions about your data or this process, email us at [email protected].